Service Contract for Schools with new VIP Toilets

The provision of sustainable sanitation will only occur with the introduction of a service plan.

We propose a service plan that will undertake the following functions at each school that receives new sanitation systems:

  1. A Sanitation Janitor is appointed at each school
  2. The provision of toilet paper for the duration of the service contract
  3. User education at the toilets
  4. Minor repairs :
  • Re-attach loose doors
  • Re-attach vent pipes
  • Repair loose pans / pedestals
  • Replace toilet seats when required
  1. Provide monthly reports on condition of sanitation at school
  2. Oversight visits / repairs

Benefits of Service Contract for Schools with new VIP Toilets


Flexible Contracts

The Service plan will be for a period of either 1 or 2 years. This will be at the discretion of the contractor / implementing agent.



The sanitation janitor will be trained during the initial project, and at the end of the project, the school will be able to see the positive results. The extension of the project will be at the school’s discretion, using funds from their day to day allocation to fund this service.


Job creation

The appointment of a sanitation janitor will appoint ONE new sustainable job to each school


The cost of the service will be R280 per toilet, per month

An example of a school with 16 toilets will be:

16 x toilets   

@ R280.00 = R4480 per month              

@12 months = R53 760.00 per annum

The service costs can be included into the price of the construction, and would guarantee that the toilets remain functional for at least 12 months after hand over occurs.

Service Model for the Operation & Maintenance of rural sanitation systems

The service model will describe the approach that will be taken to complete the functions of servicing rural sanitation systems.

The service model will be based upon research that has been done by the Water Research Commission (K5/1610) on the use of a franchising in the water & sanitation sector.

The service model will focus on institutional and household sanitation entities within the South African market

There are a number of different types of sanitation systems at schools, clinics and households in our country. These include the following:

  • Dry sanitation
  • Ecological sanitation
  • Communal toilets
  • Movable top structures
  • Movable top structures
  • Communal toilets
  • Ventilated Pit Latrines
  • Unventilated Pit Latrines

As above mentioned systems all operate for a brief period of time, but most, if not all fail due to factors that were not considered during installation. These include:

  • Budget constraints
  • Needs analysis - is this what the school / home wants
  • Not sufficient education on the use of the toilet
  • No education on the maintenance of the sanitation system
  • No strategy from government on a standardized approach to the installation of rural sanitation for school & households
  • No maintenance plan for rural sanitation at schools & households